US Airways Sucks
So we start our trip for our 11:56 p.m. flight from Vegas around 9:30 p.m. We get to the airport and of course since we are early we fly through the lines. I could not believe how many people were flying at this time. I was actually worried we might miss our flight.
Okay so we make it to the gate and everything is looking good. Around 11:00 they announce our plan just left Arizona and would be running a little late. Not so much of a problem. Then they announce they have a pilot but no flight attendents for our flight. They make an announcement we’ll need to wait until 1:00 a.m. until a Toronto flight arrives in Vegas. We’ll around 12:30 or 1:00 a.m. they announce they do not have a complete crew and our flight has been cancelled…wow!
So everybody rushes to the US Airways counter to rebook our flights. We wait about an hour and they say they can get us out on a 4:00 p.m. flight to Arizona and then a 9:00 p.m. flight from AZ to Chicago and we’d be home early morning on Tuesday (24 hours passed our original time).
We say no way, American has flights out. They say we can’t get American flights…then I say I don’t care…then they ask a supervisor and amazingly they can get us on it, but the flight that was available is no longer available.
Then they say all they can do is give us a $5.00 coupon for food. Wow we have to miss a days work, arrange for my parents to watch our kids again, and have to spend the night in the airport because it’s so late we’d have about an hour to sleep in the hotel. So they figure my time is worth $.40 an hour.
I guess what’s frustrates me the most is they lied to us on three separate occasions: 1) First they said they could not get us on American and get us on an American flight 2) They say it was a mechanical issue and another person said it was there was not a complete crew because a flight attendent called in sick 3) They said all they could give us was a $5.00 food coupon and then gave other people free flights.
